| COMPREHENSIVE SUPERVISOR/MANAGEMENT SKILLS
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EXECUTIVE SUMMARY:
Learn the foundation skills needed by all supervisors and managers, including communication, motivation, coaching, performance evaluation and leadership. This can be designed as a two, three, four or five day program. The shorter design serves as an introduction for new supervisors and/or an opportunity for experienced supervisors to sharpen their skills. The longer design provides a complete introduction to critical supervisory skills for supervisors and managers.
The workshop can be customized to address some or all of the topics listed under the Training for Powerful Leadership section.
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DETAILED SUMMARY:
The following is an example of a 4-day design. The program length and topics presented can be adapted as needed. The program is best when presented one session per week, allowing for on-the-job application between sessions. Sessions can run full or half days.
Workshop Goals:
- To be a successful leader
- To promote and maintain high productivity
- To effectively manage typical workplace challenges
Workshop Outline:
Day 1 : Key Supervisory Concepts
Roles and Responsibilities of Front Line Supervisors
Common Challenges Facing New Supervisors
Maximizing Employee Motivation
Understanding Your Personal Leadership Style
How Teams Work
Key Principles of Effective Supervision
Day 2 : Key Supervisory Skills
Problem Solving Approaches/Decision Making
Communication Skills on the Job
Team Building
Situational Leadership - How to Read and React to Specific Situations
Day 3: A Winning Supervisory Strategy - Coaching
Coaching Compared to Traditional Approaches to Supervision
More About Your Leadership Style and How This Fits with Coaching
Coaching Your Staff to High Performance
Delegation/Shared Decision Making
Day 4: Advanced Topics
Conflict Management
Dealing With Difficult People
Conducting Effective Performance Evaluations
Promoting Employee Growth and Development
Holding Employees Accountable
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