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People Skills
“The single biggest problem in communication is the illusion that it has taken place”                                                                   - George Bernard Shaw

Communication seemed easy once we got the hang of it at 3 or 4 years of age... It's only as adults that we find out how complex communication really is!

  • Everyone is in a hurry, and many people don't really listen.
  • Some people are very defensive... or offensive
  • How do you deal with long-winded people... or those that barely speak?
Krieger Solutions’ programs strengthen workplace communication and promote high level cooperation. Our programs help staff work together effectively, deal with difficult people, and resolve conflicts.
DEALING WITH DIFFICULT PEOPLE
This is our most popular course…seems like there are lots of difficult people out there! Difficult people can disrupt a workplace and bring productivity to a halt. They inflame dissatisfaction leading to absenteeism and turnover. They add stress to any workplace. Many people are intimidated by difficult people and try to avoid them, which usually makes the disruption worse. This workshop presents frameworks for better understanding what's behind difficult behaviors and strategies for addressing them.

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CONFLICT RESOLUTION
This program is similar to Dealing with Difficult People, but it focuses more on problem solving and less on motivation and communication. The program explores the causes of conflict, what people can do to prevent conflicts, and how to resolve those conflicts that can’t be prevented.

More about this course coming soon
INTERPERSONAL NEGOTIATIONS SKILLS WORKSHOP
Negotiation is a set of skills and strategies that enable people with differing views or goals to find a solution that is mutually satisfactory. When people have conflicting goals in the workplace and this disagreement is not negotiated proactively, it can fester and lead to destructive conflict.

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GIVING EFFECTIVE FEEDBACK
The need to be able to give constructive feedback is not restricted to supervisors and managers. Especially in today’s team environment, everyone needs to be able to let customers and co-workers know, in a constructive way, how their behaviors impact the workplace. Staff are often intimidated by the thought of giving direct feedback and this workshop gives them the skills and strategies needed for one of the keys to successful work relationships.

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ACTIVE LISTENING WORKSHOP
Listening is the single most important communication skill. It is often neglected in our fast paced work environment. Listening is the key to building positive work relationships and ensuring accurate communication. Learn how to listen to people with diverse communication styles. Find effective ways to ensure communication is accurate. Improve your listening skills to build two-way communication and be more effective at work and home.

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E-mail: info@kriegersolutions.com | Phone: 518-895-2939
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