| ACTIVE LISTENING WORKSHOP
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EXECUTIVE SUMMARY:
Improve your listening skills to be more effective at work and home. Active listening means accurately hearing what the other person is saying, letting them know that you heard and understood them, AND confirming with them that you heard them correctly.
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DETAILED SUMMARY:
Nature gave us one tongue and two ears so we could hear twice as much as we speak.
- Epicetus
Workshop Goals:
Learn how to improve your listening skills to:
- Build cooperative relationships at work
- Give and receive accurate information
- Solve problems and resolve disagreements
- Defuse tension and deal with emotional situations
- Sell your ideas and better see where others are coming from
- Communicate more effectively with people who have different communication styles
Workshop Outline:
- Identify the benefits and key elements of good listening
- Staying focused - preventing interruptions
- Effective body language and important cultural differences
- Communication styles - gaining an understanding of the four communication styles to improve listening effectiveness.
- The role emotions play in a conversation and how to effectively deal with emotions in workplace conversations.
- Positive listening responses (active listening)
- Listening responses that inhibit communication
- Elements of effective questions – a key active listening tool
- The power of paraphrasing
- Case study application
- Action planning: apply the lessons learned in the workshop to the scenario
- Self-assessment questionnaire. Review self as an active listener and honestly rate skills and identify areas of concern - work in groups to develop strategies to address these issues
- Summary/wrap up – final challenges and questions
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